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Terms and Conditions

Pricing

The Price for the Products shall be the Price quoted on the webite at the time of making your order, along with the applicable Delivery Charges. By creating an order via our easy payments methods, you agree to pay us for the purchase of the Products by authorising us to charge your Credit Card account for the full Price of the Products and applicable Delivery Charges, on the date on which we dispatch the Products to you. All Prices are payable in New Zealand dollars ($NZD).

Delivery Charges are based on the delivery destination, and typically these have been standardised for local and national orders within New Zealand. For online orders, the price for delivery will be displayed prior to confirming your order. Where necessary we may confirm you order prior to delivery. Your credit card is charged in the New Zealand Dollar amount ($NZD) and the conversion is done by your credit card company and not by Tall by Design.

Online Security / SSL

Tall by Design recognise that security is one of the major concerns for shoppers during an online transaction. This is why we use robust and secure methods to ensure our customers experience is both safe and secure. Tall by Design uses a full e-commerce system and manual credit card processing when ordering from our website. All purchasing processes on the Tall by Design website are transacted over SSL, the industry standard Secure Sockets Layer.  In reality, an online purchase is probably more secure than a card transaction conducted in a shop, over the telephone or by fax - because Tall by Design ensure that your online purchase details are encrypted using complex logarithm methods.

The Tall by Design website uses a state of the art Comodo 128/256bit Digital Secure Server Certificate to keep your transaction details safe. You will also see our Comodo Trust Logo, which, when hovered over authenticates both our Digital Server Certificate and registered contact details.

When browsing our online shop you will note the padlock icon in the lower right hand corner of the browser bar at the bottom of the page, indicating the transaction is secure.

Occasionally, your browser might display a security alert to notify you that you are entering or leaving a secure connection. These alerts serve to tell you when Tall by Design is taking precautions to keep the information you supply secure while it travels from your computer to the Tall by Design server. This is normal, and you can choose to continue in both cases.

We use state of the art security tools and management techniques to ensure that your information and details are protected against online fraud.

Privacy

We keep your name and contact information on our database for the purpose of contacting you about offers related to Tall by Design and processing your orders. We will not pass your details on to any other business or individual without your permission. Under the Privacy Act 1993 you have the right to access, amend or remove your details at any time. You can do this by logging into your account at www.tallbydesign.co.nz or by phoning us on 0800 tall girl, +64 21626277 (internationally), or email us at www.tallbydesign.co.nz and we can do it for you.

Returns Policy

We hope you enjoy the new clothes but if for any reason you need to return any Tall by Design product we offer a credit or refund on the purchase price on the following conditions:

  • You return your garments within 10 days of the purchase date with your receipt/invoice.
  • The garments must be returned in their original condition (please take care when trying garments on).
  • Please enclose a note explaining why you are returning and what you would like to do, exchange, credit, or refund.
  • Please note that courier fees will not be refunded, and returns to Tall by Design are at the customers expense and care.
  • Re-shipping costs will apply to international orders.
  • Within NZ your 1st exchange will be free of courier charges however 2nd and subsequent exchanges will attract our standard courier charges.
It is recommended for your own protection that you return garments by courier. Tall by Design cannot accept liability for any lost or damaged goods in transit, or goods that don’t reach us.

Please return garments by courier to:

Tall by Design
108 McGrath St
Napier South
NAPIER 4110
0800 tall girl (82554475)